Line Attendant/Food Runner (Harrah's Philadelphia)
Essential Duties and
Responsibilities:
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Service behaviors and OWN IT skillsMaintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the nextUtilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendlinessCreates an atmosphere of luck and celebrates customer winsIs ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greetingAnticipates needs of the guest and provides fast, flawless serviceExecutes all service programs to assure prioritization of service to very best guestsChecks for satisfaction and properly uses the Service Recovery process to resolve problems when they existPromotes Total Rewards programs and Total Rewards registration and membershipProvides a warm farewell and thanks guests for visitingPromotes Caesars and always projects Caesars in a positive light to guestsUnderstands and responds to internal customers needsCommunicates in a friendly, respectful and understandable mannerPolitely gives consistent, timely and accurate information and finds answer when unsureUses SPOTLIGHT behaviors when encountering guestsMeets expected service delivery times as defined by department's service standards or as required by receiver of service or goodsIs a team player, cooperates with employees within the department as well as other departmentsSpeaks positively about the company, co-workers and customersResponsible for the timely replenishment of assigned workstation with hot and/or cold foods by transporting prepared foods from the kitchen to the proper areaAcknowledges, greets and converses with customers dining in the buffetMaintains and rotates dated food stockCleans and wipes down workstation and utensils before and after each assignmentMaintains a clean and sanitary work environment and follows sanitation procedures as instructed by the local health departmentMeets the attendance guidelines of the job and adheres to regulatory, departmental and company policiesResponsible for the receiving of Food Shipments, the unloading of pallets, and storing product in its proper location through-out the Food Outlets and KitchensReplenishes food both Hot and Cold through-out the Food Outlets and KitchensRotates product in Walk-ins and freezers as necessaryMaintains a clean and sanitary work environment and follows sanitation procedures as instructed by the local health departmentConsistently follows through with the appropriate actions when asked to complete projects or tasksPrepares for a rush period of work with-out getting behindPerforms related duties request or otherwise requiredMeets the attendance guidelines of the job and adheres to regulatory, departmental and company policiesConducts self in an appropriate professional manner at all timesRequirements:
Must be able to lift 100 pounds on a repeated and consistent basis and push/pull a cart with up to 250 pounds of supplies Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of timeMust be able to obtain and maintain PA Harness licenseDisclaimer 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the jobWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.
gemergencies, changes in personnel, workload, rush jobs or technical developments).
' Caesars Entertainment, Incis an Equal Opportunity EmployerIn Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.
Recommended Skills Customer Service Passionate Positive Attitude Problem Solving Service Delivery Team Working Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Service behaviors and OWN IT skillsMaintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the nextUtilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendlinessCreates an atmosphere of luck and celebrates customer winsIs ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greetingAnticipates needs of the guest and provides fast, flawless serviceExecutes all service programs to assure prioritization of service to very best guestsChecks for satisfaction and properly uses the Service Recovery process to resolve problems when they existPromotes Total Rewards programs and Total Rewards registration and membershipProvides a warm farewell and thanks guests for visitingPromotes Caesars and always projects Caesars in a positive light to guestsUnderstands and responds to internal customers needsCommunicates in a friendly, respectful and understandable mannerPolitely gives consistent, timely and accurate information and finds answer when unsureUses SPOTLIGHT behaviors when encountering guestsMeets expected service delivery times as defined by department's service standards or as required by receiver of service or goodsIs a team player, cooperates with employees within the department as well as other departmentsSpeaks positively about the company, co-workers and customersResponsible for the timely replenishment of assigned workstation with hot and/or cold foods by transporting prepared foods from the kitchen to the proper areaAcknowledges, greets and converses with customers dining in the buffetMaintains and rotates dated food stockCleans and wipes down workstation and utensils before and after each assignmentMaintains a clean and sanitary work environment and follows sanitation procedures as instructed by the local health departmentMeets the attendance guidelines of the job and adheres to regulatory, departmental and company policiesResponsible for the receiving of Food Shipments, the unloading of pallets, and storing product in its proper location through-out the Food Outlets and KitchensReplenishes food both Hot and Cold through-out the Food Outlets and KitchensRotates product in Walk-ins and freezers as necessaryMaintains a clean and sanitary work environment and follows sanitation procedures as instructed by the local health departmentConsistently follows through with the appropriate actions when asked to complete projects or tasksPrepares for a rush period of work with-out getting behindPerforms related duties request or otherwise requiredMeets the attendance guidelines of the job and adheres to regulatory, departmental and company policiesConducts self in an appropriate professional manner at all timesRequirements:
Must be able to lift 100 pounds on a repeated and consistent basis and push/pull a cart with up to 250 pounds of supplies Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of timeMust be able to obtain and maintain PA Harness licenseDisclaimer 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the jobWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.
gemergencies, changes in personnel, workload, rush jobs or technical developments).
' Caesars Entertainment, Incis an Equal Opportunity EmployerIn Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.
Recommended Skills Customer Service Passionate Positive Attitude Problem Solving Service Delivery Team Working Estimated Salary: $20 to $28 per hour based on qualifications.
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